These Terms and Conditions ("Terms") govern access to and use of the RailParcels platform, available at railparcels.com and its associated web and mobile applications (the "Platform"), operated by Abacus Consultancy Services (I) Pvt Ltd ("ACS", "we", "us", or "our"). By accessing the Platform, creating an account, or using any RailParcels service, you ("User", "you") agree to be bound by these Terms and our Privacy Policy (together, the "Agreement"). If you do not agree, do not access or use the Platform.
1. About RailParcels
RailParcels is a cloud-based software platform that helps Indian Railway parcel lease holders and their teams manage the parcel booking, loading, transit, and delivery lifecycle — including booking creation, station operations, GST-compliant invoicing, e-way bill generation, QR-code tracking, and proof of delivery. RailParcels is a management and record-keeping tool; the physical carriage of parcels by rail is performed by Indian Railways and the relevant lease holder under their own leave/lease licence and applicable Indian Railways rules, which RailParcels does not control.
2. Definitions
- Lease Holder — an individual or entity holding a parcel space lease/licence from Indian Railways who uses RailParcels to manage their operation.
- Station Supervisor — staff appointed by a Lease Holder to accept, weigh, load, unload, and deliver parcels at a station.
3. Eligibility & Account Registration
You must be at least 18 years old and capable of entering into a binding contract under Indian law to register for an account. You are responsible for the accuracy of the information you provide and for maintaining the confidentiality of your login credentials. You must notify us immediately of any unauthorised use of your account. Lease Holders are responsible for all activity carried out under accounts they create for their Station Supervisors or staff.
4. Bookings, Weight & Documentation
All parcel bookings, weight entries, loading manifests, e-way bills, and GST invoices generated through the Platform are based on information supplied by the Lease Holder or Station Supervisor at the time of booking or check-in. RailParcels is not responsible for penalties, delays, or disputes arising from inaccurate declared weight, incorrect consignee details, or prohibited/undeclared goods booked through the Platform. Actual weight verification, compartment capacity limits, and compliance with Indian Railways parcel regulations remain the responsibility of the Lease Holder and Station Supervisor.
5. Payments, Billing & Refunds
Charges for parcel transport (freight, GST, and applicable surcharges) are set and collected by the Lease Holder in accordance with rates configured on the Platform; RailParcels is a technology provider and is not a party to the underlying carriage contract for any parcel booked through the Platform. Subscription or service fees payable by Lease Holders for use of the Platform are billed as agreed in the applicable service order or subscription plan and are non-refundable except where expressly agreed in writing. Any payment gateway used for online payments on the Platform operates in accordance with applicable Reserve Bank of India (RBI) guidelines, and payment instruments are subject to their issuer's terms.
6. Roles & Responsibilities
Each account type carries specific responsibilities:
- Lease Holders are responsible for their leased parcel space, staff conduct, pricing, and compliance with Indian Railways terms.
- Station Supervisors are responsible for accurate weighment, loading/unloading records, and proof of delivery at their station.
7. Acceptable Use
You agree not to: (a) use the Platform for any unlawful purpose or to book prohibited/hazardous goods; (b) attempt to gain unauthorised access to any account, data, or system; (c) reverse-engineer, scrape, or interfere with the Platform's normal operation; or (d) upload content that is fraudulent, defamatory, or infringes third-party rights. We may suspend or terminate accounts that violate this section.
8. Intellectual Property
The Platform, including its software, design, trademarks, and content, is owned by or licensed to ACS and is protected by applicable intellectual property laws. Nothing in these Terms transfers ownership of the Platform to you. You retain ownership of data you upload (e.g. parcel and booking records), and you grant us a licence to process it solely to provide the Platform's services to you.
9. Limitation of Liability
To the maximum extent permitted by law, RailParcels and ACS shall not be liable for any indirect, incidental, or consequential damages, including loss of revenue, data, or goodwill, arising from use of the Platform. Our aggregate liability for any claim relating to the Platform is limited to the fees paid by the affected Lease Holder for the Platform in the three (3) months preceding the event giving rise to the claim. Nothing in this section limits liability that cannot be excluded under applicable law.
10. Termination
We may suspend or terminate access to the Platform, immediately and without notice, if an account is used in violation of these Terms, applicable law, or if continued provision of the service is disrupted by a third-party facility provider (e.g. payment gateway, hosting, or SMS/WhatsApp provider) for reasons outside our control. Lease Holders may terminate their subscription in accordance with their service order. Termination does not affect fees already accrued.
11. Force Majeure
We shall not be held liable for any delay or failure to perform our obligations under this Agreement resulting from events beyond our reasonable control, including but not limited to natural disasters, strikes, disruption to Indian Railways operations, internet or telecommunications outages, or governmental action.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes to the Platform or applicable law. Material changes will be notified via the Platform or by email. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.
13. Governing Law & Dispute Resolution
This Agreement is governed by the laws of India. Any dispute arising out of or in connection with this Agreement shall first be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Mumbai, Maharashtra. Subject to the foregoing, the courts at Navi Mumbai, Maharashtra shall have exclusive jurisdiction.
14. Contact Us
For questions about these Terms, contact us at info@railparcels.com. RailParcels is developed and maintained by:
Abacus Consultancy Services (I) Pvt Ltd
Suite # 303-304, Building No. 5, Sector III, Millennium Business Park, Mahape, Navi Mumbai – MH 400710